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#1: ​Intro.

What is "choice architecture?" As it turns out, everyone is a choice architect. Every choice has an implicit "frame"–there is no such thing as a neutral choice environment. The question then is how to use choice architecture to provide consumers with the "behaviorally informed" information they need to make the right choices.

#2: ​Application.

For regulation to help people make better choices, the symptoms (the bad choices), causes (erroneous heuristics and biases), and treatments (regulatory interventions) must be discerned. Not surprisingly, putting in place the proper regulations is a lot like visiting your primary care physician.

#3: Healthcare.

Will the healthcare exchanges produce good choices, at lower costs? That may depend on whether consumers pick the best plan for their needs. People tend to weigh co-pays and deductibles too heavily in their decision-making. The choice architecture in this context must therefore have smart default options, and not be too complex.

#4: Life/Death.

Knowing your longevity is extremely important to make well-informed decisions. What age do you think you'll live to be? At what age do you think you'll die? Your answers should be the same. If they weren't, don't feel too bad. People's answers differ by an average of 10 years. This shows the effect of framing.

​#5: Summary.

Most people choose to choose within the simpler framework of smart defaults. These defaults are infinitely cheaper than the alternatives, and are quite effective. Still, regulators should do a cost-benefit analysis to see whether imposing a smarter default would be worth its cost.

​Keynote Uncut.

If you would like to see the whole keynote speech without interruption, click below. Included are questions from the audience, answered by Mr. Johnson himself.

The Keynote Address:

Eric Johnson.

Professor, Columbia Business School

 
What is "choice architecture," and how can it make regulations
work better?
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